Travel Insurance

Asistur SA Travel Medical Insurance

As of May 1, 2010, all island visitors are required to have travel medical insurance in place prior to arrival. Emergency medical treatment, hospitalization, and repatriation should be included in your travel health insurance policy to be accepted in Cuba. Coverage for COVID-19 testing, treatment, and protocols must meet Cuba travel regulations.

If, for any reason, you couldn’t obtain travel medical insurance in advance, or the travel medical insurance you purchased does not satisfy Cuba’s medical coverage requirements, the Cuban border workers will ask you to purchase the official Cuban travel medical insurance provided by ASISTUR SA at the point of entry as a condition for admission to the island.

It is important to keep in mind that foreign visitors will not be allowed to leave Cuba whenever medical bills and medical expenses are outstanding.

ASISTUR SA is a Cuban broker that sells travel medical insurance policies provided by local Cuba’s state insurance company ESICUBA (Seguros Internacionales de Cuba SA). ASISTUR SA has offices in all major Cuban ports of entry and tourist destinations and represents hundreds of international insurance and assistance companies in the island.

One major advantage of being covered by the ASISTUR SA medical insurance policy is the expedience of receiving medical services while in Cuba. If a situation arises where you need medical attention (treatment, hospitalization, etc.), you simply call ASISTUR SA assistance number, provide your policy number and it is all directly settled with Cuban institutions without having to make an international telephone call to an international insurance provider to talk to the Cuban medical service providers that are assisting you. Emergency response is available 24 hours a day. ASISTUR coordinates services with many major medical and insurance companies globally.

Most US airlines include the cost of the ASISTUR SA Cuban health insurance policy provided by ESICUBA in the cost of your ticket (usually your boarding pass serves as proof of insurance). Please, double check with your airline about this requirement.

Most Canadian airlines offer the ASISTUR SA Cuban health insurance coverage as an add-on after booking a flight. The coverage may include medical treatment, trip cancellation or interruption, baggage loss, and other travel-related risks. Canadians can also purchase comprehensive travel and medical insurance coverage for a variety of insurance providers such as Manulife, Insubuy, IMG Global, RBC Insurance and others.

If Asistur Cuban Medical Insurance is not included by your air carrier, please contact us to secure it through us at an additional cost.

The travel medical insurance policies by ASISTUR SA come at different price options (top tier plans are usually around $4.50 USD per day per traveler). There’s a supplement of $3.00 USD for travelers over 70 years old or for those that will engage in high risk activities (scuba diving, caving, rock climbing, mountain climbing, etc.) while in Cuba.

ASISTUR SA Contact Information
Address: Calle Prado No. 208 e/ Colón y Trocadero. Habana Vieja. Cuba
Telephone: (537) 866-8527
Fax: (537) 866-8087
E-mail: asistur@asistur.cu

ASISTUR medical insurance covers Medical Expenses Due to Illness or Accident while in Cuba up to 25,000 USD (Top Tier Option) including:

• Medical care in hospital, clinic or home.
• Monitoring and attending to the patient's condition.
• Obtaining and issuing medical reports.
• Coordination of wheelchairs and medication.
• Coordination of air and land ambulance services.
• Coordination of medical expenses.

ASISTUR medical insurance covers Repatriation or Transport of Ill, Injured, or Deceased Person while in Cuba up to 15,000 USD (Top Tier Option):

• Monitoring and attending to a patient's condition while in transit.
• Airline flight bookings and transportation to the airport.
• Accommodation for health care providers.
• Authorization for air ambulance landing.
• Coordination of air and land ambulances.
• Medical and legal procedures required for funerary services.
• Processing of documents with local and consular authorities.
• Dispatching appropriate documents to funeral provider.

ASISTUR medical insurance covers Accidental Death or Permanent Disability while in Cuba up to 6,000 USD (Top Tier Option). For travellers 70 years or over, death is not covered, except death from an accident while traveling on public transport.

In the event that you receive medical treatment in Cuba, and pay out of pocket for it because you couldn’t contact ASISTUR SA for any given reason during the treatment, you can make a claim at the ASISTUR SA Office in Havana. It is important you make your claims to ASISTUR SA Office in Havana before you leave the country. You will not be able to make any claims once you are back at home. You have to make this claim in person and consider the fact that it may take a number of days for ASISTUR SA to process your claim. You will need to present a letter explaining your claim (hand written will do), all receipts of the medical expenses and disbursements you incurred in, your ASISTUR policy number and your passport.